Terms & Conditions
Throughout this website, https://teabro.co (“Website”), the terms “we”, “us” and “our” refer to TeaBro. TeaBro offers this Website, including all information, tools and services available from this Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our Website and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. In the event there is any conflict or inconsistency between these Terms and any other term or condition on the Website, these Terms shall prevail.
Please read these Terms of Service carefully before accessing or using our Website. By accessing or using any part of the Website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.
Our E-Commerce store is hosted on Wix.com, they provide us with the online e-commerce platform that allows us to sell our products and services to you.
You agree to take reasonable care when providing TeaBro with your details and warrant that these details are accurate and complete at the time of ordering food. You also warrant that the credit or debit card details that you provide are of your own credit or debit card.
TeaBro ensures quality standards and is responsible and liable for all and any issues and cases pertaining to the quality of the food to the User directly.
User understands that some type of Food may be suitable for Users within certain age ranges only. It is your sole responsibility to check whether the Food you are ordering is suitable for the intended recipient.
Prices And Payment
All prices listed on the TeaBro Website for Food is correct at the time of publication. While TeaBro takes great care to keep them up to date, the final price charged to you may change at the time of delivery, based on the latest menu and prices. TeaBro reserves the right to alter the menu of Food available for sale and to delete and remove from listing the menu of Food and Food Delivery options, if any.
User agrees that in case of change in price, TeaBro or its employees will not be liable to him in any manner.
The total price for Food and Food Delivery including all other charges, taxes, costs, if any, will be displayed on the TeaBro App and/or Website when you place your order. Full payment must be made for all the particulars mentioned in the order.
Our online payment gateway is managed by RazorPay. If you choose online payment, you shall ensure that online payment mode is secured, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct necessary security checks to confirm about your identification before making any such payment.
Delivery period quoted at the time of ordering are approximate only and may vary. Food will be delivered to the address as intimated by you while ordering.
TeaBro will make every effort to deliver within the time stated; however, TeaBro will not be liable for any loss caused to you by late delivery. If the Food is not delivered within the estimated delivery time quoted, User may contact TeaBro by email and TeaBro will try to ensure that you receive your order as quickly as reasonably possible. In case of a late delivery, the delivery charge will neither be voided nor refunded by TeaBro.
If you fail to accept delivery of Food at the time they are ready for delivery or TeaBro is unable to deliver at the nominated time due to your failure to provide appropriate instructions or authorizations, then the Food shall be deemed to have been delivered to you and all risk and responsibility in relation to such Food shall pass to you. Any storage, insurance and other costs which TeaBro incur as a result of the inability to deliver shall be your responsibility and you shall indemnify TeaBro in full for such cost.
You must ensure that at the time of delivery of Food adequate arrangements, including access where necessary, are in place for the safe delivery of the Food. TeaBro cannot be held liable for any damage, cost or expense incurred to such Food as a result of a failure to provide adequate access or arrangements for delivery.
Return and Refund Policy
1. If the Product reaches you in a 'Damaged' condition, you may reach out to TeaBro via email or Call. We may ask you to send us a picture of the product for verification. In such a case, Full 'Refund' will be credited to the customer in the same mode of payment.
2. After placing an Order on TeaBro website, you will within 24hrs receive a message on the 'Time of Delivery'. This is usually between 5 to 7 Days for anywhere in India (in-case of exceptional circumstances there maybe further delays, the customer will be informed incase such a situation arises). If the Product does not reach you within 10 Days we will issue a full refund to the customer.
3. if the product has been opened, it will not be eligible for Return.
4. The Return logistics cost will be borne by TeaBro.
5. In an 'exceptional case' if the product for some reason is not up to the mark in terms of quality (as compare to our standards). Please do reach out to TeaBro vis Email or Call. We will understand the case and should there be any pertinent issues, we will issue a full refund to the customer
Personal Information And Privacy
User understands and acknowledges that by choosing TeaBro you have allowed TeaBro to use your personal information.
User understands, acknowledges and agrees that although TeaBro provides appropriate firewalls and protections, the TeaBro Service is not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible.
In case TeaBro is required to disclose your personal information in order to assist the Government Authority or in adherence to the Court Order or to protect the interest of the TeaBro Service and/or any particular user(s), TeaBro will disclose it without obtaining prior permission from you. You authorize us to disclose your personal information.
Ownership Of Intellectual Property
All intellectual property rights of the TeaBro, including but not limited to copyright, logos, names, trademarks, service marks, design, text, sound recordings, images, links, concepts and themes are exclusively owned by the TeaBro. Any reproduction, transmission, publication, performance, broadcast, alteration, license, hyperlink, creation of derivative works or other use in whole or in part in any manner is strictly prohibited.